Manufacturing & Engineeering
09 Aug 2018
Job Opportunity : Solar Service Manager (Japanese) (85-100K)
Position
Solar Service Manager (Japanese) (85-100K)
Our Client
Leading Energy Management Company
Responsibilities :
- Manage the service tickets, from customer opening call to ticket closure.
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using telephone or messaging tool (skype, WhatsApp, line…).
- Arrange for necessary repairs in order to restore service and schedules.
- Ensure timely response to client requests for services and questions. Ensure all customers’ queries as well as claims are investigated and resolved, escalating issues if appropriate.
- Responsible for scheduling repair, start up, retrofits on all solar inverters and solar solutions across Japan. Prepare daily work.
- Coordinating a team of field service technicians as well as contractors for all service needs.
- Develop and maintain effective communication channels with each field technicians.
- Responsible for documenting and following up on service and repair requests from start to finish.
- Follow-up with clients regarding all open service issues.
- Weekly review and export to service leader of completed work orders.
- Pulling and processing parts orders.
- Maintaining Field Service spare part Inventory.
- Create cost estimates for quotations.
- Set up invoices for payment.
- Communicate effectively between other groups within the company.
- Monitor frequency ask questions and to migrate technical enquires to Customer Self-service webpage
- Other duties may be assigned.
Qualifications:
- Perfect understanding of Japanese and English
- 3 -5 years relevant work experience in Service Manager
- Exceptional written and verbal communication. This position requires clear and concise communication to effectively drive team and execute customer requests
- Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently
- Detailed and Accurate Data Entry
- Excellent Customer Service Skills
- Ability to multi-task between data entry, data validation and customer service inquiries. Able to multi-task and work in a fast-paced challenging environment
- Excellent teamwork
- Role is required to travel to Japan (10%)